I love your philosophy of excellence. The goal of being the best possible while making yourself and what you do better and better.
I have been keenly aware over the last few months that there is actually a dancing mediocrity in most of our culture today. I have actually been trying to figure out why.
This mediocrity can be as simple as an employee sweeping the floor but instead of actually using a dustpan they pile all the dirt in the middle of the floor, then pick up what they can see to place in the trash can. They actually use their hands to pick up the dirt. The last activity in this scenario is to simply swish the broom through the small bits and spread it out all over the room. When you ask them if they swept up the floor they say “yes”. But the floor never gets clean. This is kids stuff. I mean really this is the sort of thing a little child does during chores... until they are trained.
So why on earth would anyone go through an activity that is small but incredibly important for most businesses but only do enough to say "Yes, I did it."
My theory :
a)these people have never been trained to take pride in their work? (Maybe)
b) these people have been trained that this is the way its done? ( They probably do it this way at home)
c) these people understand the concept of sweeping and accomplish it as the goal but they do not understand that the goal is actually to clean the floor from the corners to the center and make it shine?
d) they are distracted by cell phones and ipods and are not focused on their work so they don’t even realize what they have done or not done? (easy fix: turn them off during work hours)
e)Every aspect of their life is so filled with drama that it spills over into what they are doing at work. The distraction is so bad that they hinder everyone else from their work and productivity drops?( this is deserves its own blog post)
Everyone of these things combined makes for a dirty floor even if it is swept. And this is the major hurdle that employers have to overcome. Even employees have a good work ethic and are dedicated to the job, the language becomes the issue, even when everyone in the workplace speaks English.
Let me illustrate what I think is the most prevalent issue in the current rise in mediocrity. When I say to someone sweep the floor they I expect it to be spotless when they are finished. And I want to be able to walk barefoot over the floor and have my feet be clean and have the floor be smooth. That means not only do I need to communicate how I want it done and why, they need to not only understand what I expect and how I want it done. And they need to understand that their job performance is rated on results not busy work that never gets done.
One thing we don’t want is a shinny tile floor and the most important client of the decade to be walking into the building just as the sunlight shines through the window and hits that pile of dirt someone left because they didn’t know the difference between sweeping and making it spotless.
We survived the winds and the rains last night. It always amazes me as to how the sun shines brightest just after a really active storm. Have a blessed day.
~L
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